The agreement between you and Portal Verse Resources. We've kept it readable — each section opens with a one-line plain-English summary, with the binding detail underneath.
These Terms of Service ("Terms") form a binding agreement between you and Portal Verse Resources. By creating an account or using our services you confirm that you have read, understood, and accepted these Terms. If you don't agree, please don't use the service.
Plain language note
The green boxes summarize each section in one sentence. The main text is what legally binds.
1. Agreement
In short — by using Portal Verse, you agree to these Terms and to our Privacy Policy.
These Terms apply to everyone who creates an account, makes a purchase, or otherwise interacts with Portal Verse's website, mobile applications, or APIs. The Privacy Policy, available at /privacy, is incorporated into these Terms by reference.
2. Eligibility
You must be 18+, legally able to contract, and not located in a sanctioned region.
To use Portal Verse you must:
- Be at least 18 years old, or the age of majority in your jurisdiction (whichever is higher).
- Have the legal capacity to enter into a binding contract in your country.
- Not be located in a country or region under comprehensive economic sanctions imposed by the United States, the European Union, or the United Nations.
- Not be a person prohibited from using our service under applicable law.
3. Your account
Keep your credentials safe. You're responsible for everything that happens under your account.
You agree to provide accurate information when creating an account and to keep that information up to date. You are solely responsible for safeguarding your password, enabling 2-factor authentication, and for all activity that occurs under your account.
Notify us immediately at [email protected] if you suspect any unauthorized use. We are not liable for any loss caused by your failure to keep your account secure.
4. Identity verification (KYC)
Some features need proof of who you are. We never see or store your ID document — only the result comes back to us.
To comply with anti-money-laundering (AML) and know-your-customer (KYC) law, and to keep the platform safe, certain features — including funding your wallet, buying gift cards, earning or redeeming Gift Points, and receiving a crypto deposit address — require you to complete identity verification before you can use them.
Verification happens inside a secure, hosted flow run by our identity-verification partner. You will be asked to photograph a government-issued ID (passport, national ID card, driver's licence, or residence permit) and complete a short liveness check — a live selfie that proves you are a real person present at the time, not a photo or a recording. We do not see or store the document image or the selfie; they are captured and processed directly by our verification partner. Only the resulting decision (approved, under review, or rejected) and a small set of confirmed details — your name, date of birth, and a one-way cryptographic fingerprint of your document number that cannot be reversed back into the original number — are returned to us.
By submitting a verification request, you confirm that:
- the information and documents you submit are genuine, current, and belong to you;
- you are at least 18 years old, or the age of majority in your jurisdiction (whichever is higher), as shown by the date of birth on your document;
- you will not attempt to verify using someone else's identity, a fake or altered document, a photo of a photo, a virtual camera, a screen recording, or any other method designed to defeat the check.
Each verified identity document may only be linked to one Portal Verse account. If we detect that a document has already been used to verify a different account, we may decline the request, place a hold on one or both accounts, and open a review. We may also ask you to re-verify at any time — for example if a document expires, our policies change, or we have reason to believe your circumstances have changed — and features that require verification stay unavailable until a check is approved. A rejected or under-review decision does not by itself mean you have done anything wrong; see Section 7 ("Risk screening & fraud prevention") for how we handle that.
5. The services
We provide eSIMs, airtime, bill payments, gift cards and virtual cards — all under one wallet.
Portal Verse offers, among other things:
- Global eSIM data plans.
- Gift card and international airtime purchases.
- Funding your account balance with supported cryptocurrencies. Deposits are converted to your account balance when they are received. We do not offer cryptocurrency trading, investment, custody or exchange services, and we do not hold cryptocurrency on your behalf.
- Virtual cards, issued through our card-issuing partner, for online and in-app spending. A card may be automatically and temporarily frozen or declined by the risk controls described in Section 7; that's a safety measure, not a loss of your underlying funds.
We may add, modify, or discontinue specific services at any time. We will provide reasonable advance notice for material changes that affect existing orders.
6. Wallet, payments & refunds
Top up once, spend across services. Failed deliveries are auto-refunded. Wallet funds aren't cash and aren't insured deposits. How much you can move depends on whether you're verified.
You may add funds to your Portal Verse wallet using any supported payment method. Wallet balances represent prepaid credit for use within the Portal Verse platform; they are not bank deposits, do not earn interest, and are not protected by any deposit-insurance scheme.
Refunds.
- If an eSIM activation fails on our side, the order is refunded in full.
- Requests to refund unused wallet credit to its original payment method are reviewed case-by-case, in line with our Refund Policy, applicable law and anti-fraud checks.
Spending limits.
How much money can leave your account in a day or a month depends on your verification status under Section 4. These limits are shown in-app, are higher once you're verified, and may be adjusted from time to time as our risk assessment changes.
Step-up verification on withdrawals.
Withdrawals above a threshold we set (shown to you at the time) require you to enter a one-time code we email you, bound to that specific withdrawal, in addition to your transaction PIN, before it is processed.
Holds.
If we reasonably suspect fraud, a sanctions or watchlist match, money laundering, or a violation of these Terms, we may place a temporary hold on an account that blocks money from leaving it — deposits and viewing your balance remain available — while we investigate. We will let you know your account is under review; for legal and security reasons we may not always be able to share every detail of why.
7. Risk screening & fraud prevention
We use automated and manual checks, including sanctions-list screening, to catch fraud. A hold or decline isn't an accusation — most are cleared on review.
Every transaction and account is screened by automated rules and, where needed, a human reviewer, to detect fraud, money laundering, and attempts to use the service for anything prohibited by these Terms or by law. As part of that screening, we compare the names and details on verified identities against government and international sanctions and watch lists (such as the US Treasury's OFAC Specially Designated Nationals list). A possible match places a hold on the funds involved until it is cleared or confirmed by a human reviewer.
Depending on the outcome of this screening, we may approve, hold for review, or decline a transaction, a withdrawal, a card top-up, or an account action — even one that would otherwise be allowed under these Terms. We do this to protect you, other users, and the platform. We are not able to explain every detail of how our fraud and risk systems work, as doing so would make them easier to defeat.
If your account is placed under review you can still see your balance and transaction history, and you can still contact support. We aim to resolve a review as quickly as we reasonably can.
8. Acceptable use
Use the service like a reasonable adult. Don't use it to hurt other people.
You agree to use Portal Verse only for lawful purposes and in a manner consistent with the rights of others.
9. Prohibited activities
You can't use Portal Verse for fraud, harassment, spam, illegal services, or to attack third-party platforms.
You will not, and will not permit anyone to:
- Use our services to commit, attempt, or facilitate any crime, including fraud, money laundering, harassment, or stalking.
- Send spam, phishing messages, or unsolicited bulk communications.
- Attempt to bypass, reverse-engineer, or defeat any technical control, rate limit, or fraud-prevention measure.
- Resell, sublicense, or transfer access to your account without our written consent.
- Use the service to impersonate a real person, business, or government in a way intended to deceive.
- Scrape, mine, or otherwise extract data from the platform other than through documented APIs.
- Upload malicious code, viruses, or anything designed to disrupt our systems or those of any third party.
Violation of any of these may result in immediate suspension, forfeiture of wallet balance to the extent permitted by law, and reporting to relevant authorities.
10. Third-party platforms
Each platform you use our service with has its own rules. Those rules still apply to you.
When you use Portal Verse together with a third-party service or platform, you remain responsible for complying with that platform's own terms of service. We are not affiliated with, endorsed by, or acting on behalf of any third-party platform.
11. Intellectual property
Our brand, code, and content stay ours. You keep ownership of anything you upload.
Portal Verse, the Portal Verse logo, and all related marks, software, documentation, and design are the intellectual property of Portal Verse. We grant you a limited, revocable, non-exclusive, non-transferable license to use them strictly for accessing and using the services.
You retain ownership of any content you submit to the platform (e.g. profile information, support messages). You grant us a worldwide, royalty-free license to use that content solely as needed to operate the service.
12. Warranties & disclaimers
We aim for excellent service but can't legally promise perfection. Read the cap-letters.
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PORTAL VERSE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM A COURSE OF DEALING.
We do not warrant that the service will be uninterrupted, or that all results meet your expectations. You understand and accept these risks before purchasing.
13. Limitation of liability
Maximum we owe you is what you paid us in the last 12 months. We're not liable for indirect or consequential losses.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL PORTAL VERSE OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING FROM YOUR USE OF THE SERVICE.
OUR TOTAL AGGREGATE LIABILITY IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE AMOUNT YOU PAID TO US DURING THAT PERIOD.
14. Indemnification
If your use of the service causes legal trouble, you cover us.
You agree to indemnify, defend, and hold harmless Portal Verse from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your use of the service or your breach of these Terms.
15. Suspension & termination
We can suspend accounts that break the rules. You can close yours anytime.
We may suspend or terminate your account at any time, with or without notice, if we reasonably believe you have violated these Terms or pose a security or legal risk to Portal Verse or other users. You may close your account at any time from the Settings page.
Sections that by their nature should survive termination (including IP, Disclaimers, Liability, Indemnification, and Governing Law) continue to apply after termination.
16. Governing law & disputes
Disputes are handled under the laws of our home jurisdiction. We always try to resolve issues directly first.
These Terms are governed by the laws applicable to the jurisdiction where Portal Verse is incorporated, without regard to its conflict-of-law provisions. Before filing any formal claim you agree to first contact [email protected] and attempt good-faith resolution for at least 30 days.
17. Changes to these terms
We'll tell you when we update these Terms. Continued use means you accept the changes.
We may revise these Terms when laws change or when we introduce new features. We will notify you of material changes by email and in-app at least 14 days before they take effect. Your continued use of the service after the effective date constitutes acceptance of the revised Terms.
18. Contact
For questions about these Terms:
- Legal team[email protected]
- Security disclosures[email protected]
- General support[email protected]
See also our Privacy Policy and About page.