Honest reviews from real customers
These rules keep eSIM reviews on Portal Verse useful, fair and safe for everyone reading them.
Who can post a review
- Only customers who bought the eSIM they are reviewing, from their own Portal Verse account.
- One review per eSIM. You can edit your review at any time from the same eSIM in the app.
- A review can be written once the eSIM has been delivered to you.
What a review should be
- Your own honest experience with the eSIM: installing it, coverage, speed and support.
- Positive and negative experiences are both welcome — we never publish only the good ones.
- Respectful. Criticism of the product is fine; attacks on people are not.
What is not allowed
- Links, email addresses, phone numbers or any other contact details.
- Abusive, hateful, sexual or threatening language.
- Personal information about you or anyone else, including order numbers and eSIM codes.
- Advertising, spam, or reviews written for payment or on someone else's behalf.
- Anything unlawful or knowingly false.
Moderation
- Reviews that meet this policy are published straight away.
- Reviews containing links, contact details or abusive language are held until our team checks them.
- We may hide a review that breaks this policy. We do not edit what you wrote.
What is shown publicly
- The public name or alias you choose, your star rating, your comment, the eSIM destination and the date.
- Never your email address, phone number, account details or order information.
- Published reviews may appear in the app and on portalverse.io.
Questions about a review, or want yours removed? Contact us. We may update this policy; the version on this page is the one that applies.